We want you to love your purchase, which is why we offer hassle-free returns. To ensure a smooth process, please follow these guidelines:
Eligible for Returns/Exchanges:
We accept returns under these specific circumstances when reported within 12 hours of delivery:
- Wrong Item Received (item doesn’t match your order confirmation)
- Damaged/Defective Product (manufacturing flaws or shipping damage)
Non-Eligible for Returns/Exchanges:
- Size/Fit Issues (please refer our detailed Size Chart before ordering)
- Change of Mind (color preference, style change, etc.)
- Used/Washed Items (products with removed tags or signs of wear)
Required for all Returns/Exchanges:
- Uninterrupted unboxing video showing:
- Sealed package before opening
- Clear view of shipping label
- Full product reveal showing the issue
- Photos highlighting the specific problems
- Email your complete return request (with videos + photos) within 12 hours of delivery to sanvisoutlets@gmail.com
- Our team will review and respond within 24 business hours
- Approved returns receive a prepaid return label
- Refunds processed within 1-2 business days after we received the item